Fred Beans Ford Lincoln of Doylestown?s Satisfied Customer Reviews

I would like to thank you for the excellent service your staff has provided me every time. From the purchase of my vehicle to the outstanding service, your staff is always well informed and lets me know what repairs are not critical at the time of service. I also can't believe the level of concern over your customers. My last service was a few hours and I decided to wait in your lobby. When lunch hour came around your service manager graciously offered to pick up lunch for us. I have not had this level of quality service from a dealership in a long time. Please thank your staff for a job always done well.
Brad H.

My wife and I recently purchased a 2010 Lincoln MKZ from your dealership. I would like to take this opportunity to thank our salesman, Chris Katona. We have been looking for the right MKZ for four months. My wife and I have been to several Lincoln locations, and Fred Beans is by far the best. Chris was so professional; I went on the internet and sent an email about the car, he immediately contacted us. What a salesman you have, he is an asset to your company. Thanks again for your great salesman and service!
Steve and Cynthia K.

Chris Salmon, my salesperson was a terrific salesman. There was no pressure, and he was a pleasure to talk with, making my car buying experience very relaxing. He even assisted me in returning my rental car to Enterprise so I could be on my way. The other salespeople were very helpful also in assisting me with taking the new van home to show my wife. I truly had the best car buying experience here than from any other dealer I have dealt with. Chris entertained me throughout the time it took to complete the sales paperwork and made it a pleasant, relaxing wait. I also loved ringing the "Big Deal" bell. Thanks guys, I love my new van!
Dave H.

My recent purchase with Fred Beans Ford Lincoln of Doylestown was an excellent experience for me. In this regard, Bob Brasch, with whom I have dealt in the past, remains a TOP SALESPERSON as far as I am concerned. He is sincere, straightforward, frank, and extremely knowledgeable. He is willing to go the extra mile to ensure his customers are truly satisfied and that they know exactly what sort of business agreement they are getting into. Bob and I met a couple of times as I was making my decision as to what I would purchase. At all times he was friendly, warm, and totally professional during our conversations.
Russ S.

We have been a Fred Beans family for four and a half years. The service department has always given our family and our cars the best of customer and automotive service that even money cannot buy.
Albert G.

Tom Trumbower is our salesperson. We have purchased a number of vehicles from him. He is a real asset to your organization. We will continue to buy from Tom.
John J.

Tim Adams and Dennis Witkowski always do an excellent job in servicing my vehicle. I am in your service department frequently, due to my travel demands, and I rely on my Explorer to be always in excellent condition. I feel I receive this service from your entire team. I do wish to again single out Tim Adams for his prompt and always courteous service. He has gone above and beyond for me in his assistance with my requests. Thank you very much for your courteous and efficient service. It is a pleasure to work with you.
Joseph D.

Mike Kilgus and the service team did a great job on both my Chevy HHR and my Ford F150 in a recent service and state inspection. I can really feel the improved driving properties of both vehicles, and I am very pleased with their work and thoroughness. Thank you.
Ken G.

Today I stopped by to inquire about the display on my new Explorer, which went blank yesterday. No sooner had I gotten in the door when a service representative asked whether he could help me. I write to you about Evan. He could not have been more helpful, work attentive, or concerned. He is cordial, courteous, and set me up for an appointment on Saturday morning because the technical aspects of these cars require treatment in the science lab. Keep Evan. He is a champ.
                                                                                                                           Marvin L.
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I want to let you know what a great employee you have in Mike Kilgus. I have owned BMWs, Audis, Porsches, and currently own a Mercedes E63 (the so-called "luxury brands"), but I have never had the quality and level of service that I have received from Mike at Fred Beans Ford. He is always fair, honest, and quick to respond. I feel like when I take my '04 Expedition Eddie Bauer into Mike that I will get the straight scoop with no run around. I feel so strongly about this, that I will be taking the E63 to Mike for as many of my Mercedes service needs that the team can handle. Perhaps what is most important to Ford and Fred Beans, is that when, in the next few years, I decide to buy our next family SUV, it will have been Mike's service that will have Ford and Fred Beans at the top of our shopping list. I just thought you would like to know.
                                                                                                    Ryan M.
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I had the pleasure to have dinner last night in your showroom! Excellent! The salesmanship of Cale Carver was professional and covered every detail. I have not bought a new car for over 25 years, due to having company cars. I retired and bought a Mitsubishi Sport Outlander on the recommendation of my salesman, Cale Carver. The follow up was outstanding! Five stars! The food and touch of class with flowers at the tables, displayed the service and professionalism of Fred Beans Mitsubishi! Job well done! I have, and will, recommend to all. See Cale Carver to buy your next car!
                                                                                                   Ed R.
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I just wanted to take this opportunity to send you a quick note in regards to my recent experience with your dealership and specifically my sales associate, Schuyler Cox. I was in need of a new vehicle. I did quite a bit of research but was still somewhat befuddled as to what particular vehicle to purchase. I came to Fred Beans' dealership from my home in Palmyra, New Jersey. I passed many auto dealerships along the way.
I met Schuyler Cox at the Ford dealership. We test drove a Fusion. Next he took me to the Hyundai dealership where we test drove a Sonata. Then he took me to the Chevy dealership where we test drove a Malibu. Mr. Cox allowed me to test each of these vehicles in a very relaxed atmosphere. He was extremely knowledgeable and patient all day. He tolerated all of my questions in a very professional and courteous manner and offered informative advice. All day I felt like i had a knowledgeable friend riding shot gun with me.
Obviously the vast array of models offered by your dealership lends itself to comparison shopping, however Mr. Cox personally accompanied me to each of these lots. That's service.
After driving all three I decided the Chevy Malibu was the car for me. It suited all my needs. It was roomy and economical and just plain sharp. Your Chevy dealership did not have the exact Malibu I was after but Mr. Cox said not to worry, he would find it. He did, and I made the purchase March 18. I can tell you that I am very glad that I made the drive to Doylestown AND I am very happy that I was able to have Mr. Cox assist me with my purchase. He was great. He epitomizes every quality that a great auto sales associate should possess. He should be commended for a job well done.
I hope to have many years of safe and comfortable driving in my new car. I also plan to return to your dealership for my maintenance service.
                                                                                    Paul K., New Jersey

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I would like to compliment Bruce Paynter, Assistant Service Manager with the yellow team at Fred Beans Ford in Doylestown. I have purchased my new cars through your dealership for the past ten years. I am always satisfied and trusting with Bruce for his advice on the servicing, maintenance and repairs on my 2008 Ford Explorer. He is a valuable asset to your dealership and as such I will continue to be one of your loyal customers.
J.S, Doylestown, PA

I wanted to let you know how pleased my husband and I were with the service we received at Fred Beans. We purchased a used 2005 Mitsubishi Endeavor Saturday May 15, 2010. We were very happy that you answered our email immediately and had the vehicle ready for us to view when we arrived. We also had a wonderful experience purchasing the vehicle; James Roebuck answered all of our questions and was very personable. James also followed up with us a week later, because we had the car serviced (a rear latch replaced at no cost to us). James went out of his way to make the appointment and call us the same day to make sure we were satisfied with the service we received. James is a first-rate salesman; we purchased a used vehicle and were treated like we bought new. We also wanted to say how pleased we were with the service department; we were shuttled to Perkins while our car was serviced and our car was ready for us when we returned. Everyone at Fred Beans is professional and friendly. We will be back for our next vehicle and we tell everyone about our experience. Thank you!

Michael & Tracy R.

Thanks so much for the movie night with my family. We truly enjoyed Iron Man II and appreciate all of the goodies in the bag!

Ginny K., Doylestown, PA

I was at your dealership for the first time to get an oil change, and I must say that the service department was the best I have seen around. The service manager was on the spot, no waiting. The waiting area was so nice and clean it was like being at home. I know exactly where I'm going to come for service again.

Robert G., Service Department Experience

"The biggest reason I met with Kyle Hill is he immediately answered the questions concerning price with a number, and did not try to lure me into the dealership to give me a sales pitch. He was very upfront with me from the start. This got my attention. He then followed up with a competitive price, which sealed the deal. In fact, my father came along for the trip, and Kyle now is likely to seal the deal on another car from the same trip. I can assure that Kyle Hill will be getting referrals from me in the future because of his straight forward, honest, low-pressure salesmanship. A++ for Kyle!!"

Bela V., Holland, PA (Fred Beans Hyundai)

"Thank you for building such a knowledgeable and gracious team at Fred Beans VW in Devon. My daughter purchased a 2007 Rabbit in Thousand Oaks, CA, and returned home last month and needed to do everything required by Pennsylvania to transfer registrations, including an inspection.

From my contact with Mercedes, who is friendly, confident, and a true ambassador for you, and who followed up with a personal phone call, to Mercedes (again) and Phil who came to my rescue when I cut my finger on a stray piece of metal in the new restroom (it has been taken care of). I may actually join your AutoRewards program! I believe it was Ryan who washed my car and then volunteered to remove my California plate from the front of the car while we chatted about California. Then, Donna came running out because I left my Starbucks on her desk.

All considered, my first impression of your dealership is wonderful and I will be happy to tell as many people as I know. Your client waiting room is cheerful, and I used your wireless service. Now I know I can drink coffee and eat popcorn while I wait; however, the car was ready and waiting within the estimated time.

Thank you, Fred Beans and the team at Fred Beans Volkswagen."

Nan P.K., Wayne, PA (Fred Beans Volkswagen of Devon)

"Dear Mike, I wanted to drop a note to again express my gratitude for your help and patience with me, regarding my recent problem with my SRX. Not only did you do your job, which is what we are all paid to do, you went above and beyond to make me feel that I was in the best hands I could be. You were very professional, with that special touch of human kindness which is very rare these days. Mr. Beans should be thankful he has someone like you to take care of the people who come to his establishment to buy vehicles.

Again thank you for all your help. Hopefully in the future I will not have any problems with my car, however, I will be at ease knowing you will be handling it for me if I am."

Maria V., Telford, PA (Fred Beans Cadillac/Saab)

"I shopped a few dealerships before deciding to come to Fred Beans, and in doing so it helped me appreciate the professionalism, friendliness and helpfulness of my Internet Salesperson, Glenn Davis. He is not a pushy salesperson, yet he is there to answer any and all questions for his customers. I truly appreciated his time and the attention that I received when I bought my car."

Mary K., Souderton, PA (Fred Beans BPG of Limerick)

"I emailed many dealerships in the area and Bob was the ONLY one to respond in a timely fashion with all the information that I required. I am more than disgusted with most of the other dealerships in the area and how many had placed me on their automated mailing lists without answering my questions. If you had the automobile that we require, we surely would have made the purchase from your dealership solely on the basis of Bob's information. Thanks!"

Amy B., Bucks County, PA (Fred Beans Dodge Chrysler Jeep)

"I had spoken to another internet sales person previously and almost took my business to another dealer. Antonia call and was persistent, pleasant, accommodating, knowledgeable, and kind. I scheduled an appointment for Saturday at 2:30 and met with Lou Levine. Within 15 minutes I had made my decision to buy the car.

I want to thank Antonia and Lou for their commitment to the customer. I am a Fred Bean customer for life. As soon as I can I'll be back to get my wife into a new Fred Bean Nissan. Thanks again!"

Roy B., Chalfont, PA (Fred Beans Nissan of Doylestown)

On behalf of Heritage Building Group, I would like to send a note of recognition about Mike Kilgus.

Mike's service is continually excellent; his customer care is over the top, and he is always willing to go the extra mile.

Kudos to Fred Beans!

Susan B., Jamison, PA (Fred Beans Ford Lincoln Mercury Mitsubishi)

Just wanted to say thanks again to you and Fred Beans for the night at the movies. We all enjoyed the movie and appreciated the free tix!! What a nice way to show appreciation for your customers.

Also, the Sex and the City movie was awesome. Two theaters were going at once at midnight night and they were both packed. You have to see it!!

Thank you again. I'm sure I'll be running into you again somewhere!

Donna M., Doylestown Hospital (AutoRewards Member)

I'd originally contacted you about a Silver 2009 F-150 SuperCrew, but that vehicle was sold as I was on my way out to you. I live in New Jersey about an hour and 20 minutes from the dealership. I almost turned around at that point, but eventually decided it was worth driving out. I didn't think we would get anything done last night. I was concerned about arriving at the dealership after dark, and with my kids in tow. However, even as we entered the dealership, we were gretted by Dennis who showed us the waiting area, turned on the television for the kids, and even made them popcorn. I have to say that I am very happy with the way I was treated. I lost my vehicle in an automobile fire, and was driving a rental car for the past week. I felt that Fred Beans Ford provided a supporting environment where I felt comfortable telling you my situation. I think you showed me a great level of courtesy with your understanding of my predicament, and your willingness to help me. The truck I purchased is just what I wanted. The price was aggressive to start with, and in the end we found a way to make it work within my family's budget. You even stayed late so I could drive it home last night. Impressive. Fred Beans Ford, however, went a step further. I'd driven out to you in my rental vehicle. I found myself having two cars in my possession. Fred Beans Ford not only allowed me to leave the rental car on their property until the rental agency could come pick it up, they astounded me when they filled the rental car's gas tank as well! I was floored. Thank you Jeff! Never would I have expected you to do that, and I was humbled by your act of kindness. Thank you for a great buying experience.

Jorge Alicea, Lebanon Twp, NJ

I just wanted to let you know how one of your people helped me today. I brought my car in for inspection and was in and out exactly the way Bruce Paynter (yellow team) had said he would try to have it done. When I picked up the car, Bruce even went to the parking lot and brought my car up since it was a little distance away in the lot. I thought that was very nice. When I got in the car, I then asked if he knew how to "sinc" a new phone into the computer in the car, and he said, sure no problem. Within a few minutes he had it in!!! Now this procedure seemed to take a long time when the salesman did it last year and of course if I read the manual it would have taken me three days! Bruce was amazing! I so appreciate the service and expertise of all your people at Fred Beans. It is such a pleasure to do business there.

Linda Wielehowski

This is my fifth lease with your company, all done on the internet, and not once did I have any problems.

Michael Ballard

Fred Beans Family of Dealerships love to receive comments, suggestions and questions from our valued customers! We encourage you to submit feedback in the form below. Thank you for taking the time to help us better ourselves, and to better suit your needs.

Fred Beans Ford Lincoln of Doylestown

Sales: 877.212.1995

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